Your journey starts at Belgrave station, the headquarters of the Railway. The station is only a short walk from Belgrave Township which has an abundance of shopping and dining options.

Setting out from Belgrave, Puffing Billy passes the southern reaches of the beautiful Sherbrooke Forest, a superb example of rainforest noted for its native 'Mountain Ash' trees, a form of eucalypt and the tallest flowering plant in the world.

Within minutes you will travel over Puffing Billy's most famous landmark - the iconic Trestle Bridge. Make sure you have your camera ready!

Your journey continues over the hill, down the valley and into the forest, with eucalyptus leaves (almost) close enough to touch!

Experience the time-honoured tradition of sitting on the carriage sill – a true thrill for young and old! 

6A Crossing The Famous Monbulk Trestle Bridge Image By Kahla Webb

After a leisurely 1 hour journey you will arrive at Lakeside station, situated within the picturesque Emerald Lake Park. The park is home to the beautiful Lake Treganowan, Lake Nobelius, gardens, natural bushland, as well as both native and exotic plants, with many fern gullies and open eucalypt forests.

From Lakeside, the journey continues towards Gembrook through Wright Forest, before the landscape opens up to rolling hills and farmland.

Afterwards, your journey back to Belgrave finishes off a day full of shared memories.

Head Out Of Carriage Looking Out To Gembrook

EXPLORE GEMBROOK TOWNSHIP

Gembrook is a quaint town with ample opportunities for play, walks and exploring. View our map of Gembrook to find out where to eat, retail opportunities and local parks to relax in during your visit.

View Gembrook Township Map
Image showing a map of Gembrook Township and its traders and parks. For a list of traders in Gembrook, refer list below.

EATERIES

1. THE INDEPENDENT
Address: 79 Main Street, Gembrook
Visit website

2. THE STATION HOUSE PIZZERIA
Address: 66 Main Street, Gembrook
Visit website

3. ALL ABOARD TAKE AWAY
Address: 66B Main Street, Gembrook
Phone: 03 5968 1889

4. CAFE BEANS N SPICE
Address: 68 Main Street, Gembrook
Phone: 0450 970 312

5. THE LOCAL GEMBROOK (Pub)
Address: 81 Main Street, Gembrook
Phone: 0439 635 197

6. GEMBROOK BAKERY
Address: 2/83 Main Street, Gembrook
Phone: 03 5919 2333

7. SPENCERS STORE
Address: 97 Main Street, Gembrook
Visit website

8. WINGEN IT (Charcoal Chicken)
Address: 3/83 Main Street, Gembrook
Phone: 03 5968 3852

RETAIL

9. PANDORA’S BOX ANTIQUES & COLLECTABLES
Address: 77 Main Street, Gembrook
Visit website

10. THE MOTORIST MUSEUM
Address: 77 Main Street, Gembrook
Visit website

11. GEMBROOK IGA
Address: 85 Main Street, Gembrook
Phone: 03 5968 1878

12. K A ELEMENTS (Gems & Jewellery)
Address: 70 Main Street, Gembrook
Phone: 0477 117 398

13. AUSTRALIA POST
Address: 72 Main Street, Gembrook
Phone: 03 5968 1209

14. EARTHWISE CULTURE (Indigenous Art)
Address: 87 Main Street, Gembrook (by appointment only)
Phone: 0491 346 090

15. GEMBROOK COMMUNITY OP SHOP
Address: 89 Main Street, Gembrook
Phone: 03 5968 1689

16. GEMBROOK CRAFT GROUP
Address: 3 Redwood Road, Gembrook

PARKS & PLAYGROUNDS

17. J.A.C. RUSSELL PARK
Address: 4 Station Street

18. GEMBROOK LEISURE PARK
(skate park and playground)
Address: Corner Beenak East Road and Gembrook Road

19. REDWOOD ROAD RESERVE PLAYGROUND
Address: Redwood Road, Gembrook.

20. GEMBROOK COUNTRY MARKET
(4th Sunday of the month)
Address: 4 Gembrook Road, Gembrook
Phone: 0437 664 121

21. GEMBROOK PARK
Address: Redwood Road, Gembrook.

 

Buy tickets

All visitors are required to book tickets online.

Accessibility

Reduced Mobility

  • Wheelchair Accessible Carriages Available

    We cater for wheelchair users! Read on to find more specific information related to booking process, access, parking and boarding.

Booking tickets for an accessible carriage

We require advice of any accessibility requirements prior to travelling so we can appropriately accommodate your needs and booking. There are accessible carriages where a ramp can be used to assist passengers with access requirements (including wheelchair users). To pre-book these carriages, please contact our customer service centre via email [email protected] or phone 03 9757 0700.

If you have any questions, please contact us so we can provide more details specific to your circumstances.

Car Parking and Arrival

PATHWAYS | There are paved pathways to Belgrave and Lakeside stations and the Lakeside Visitor Centre from the car parks as well as the Metro Train Station in Belgrave. Please note that due to the topography of the area, the pathways are steep and/or narrow in places. Please find more detailed information and photos specific to each station below. 

Steep, paved Wig Wag To Belgrave Station from Metro Car Park and Belgrave Metro Train station
Pathway to Puffing Billy's Belgrave Station from the car park and Metro Train Station.
Pathway From Belgrave Metro Train Station To Puffing Billy Railway. The path has a bitumen surface and is quite narrow. It shows a blue line directing visitors to Puffing Billy from Metro.
Pathway From Belgrave Metro Train Station To Puffing Billy Railway
Concrete Steps From Top Lakeside Car Park. The steps has handrails and there is a wooden bench at the bottom of the steps. A concrete path continues on.
Steps From Top Lakeside Car Park

BELGRAVE STATION 

ACCESSIBLE CAR PARKING SPACES | There are two designated accessible car spaces at Gate 3 at Belgrave Station in Old Monbulk Road, Belgrave (view map here). From there, access to the station platform is via a ramp (the bottom of the "zig-zag path"). Wheelchair users should please note that this ramp is steep (refer photo). If you require further assistance getting from here to the platform, please contact us on 9757 0700 or 9757 0721.

Paved pathway to station from Accessible Car Parks. The pathway is bitumen but steep. It has white, wooden handrails. The path turns right on it's way to the Belgrave booking office. A sign directs passengers to follow the path to the right to check in.
Paved pathway to station from Accessible Car Parks at Belgrave station.

DROP OFF AREA | To assist passengers with reduced mobility and to avoid our steep pathway entrance to Belgrave Station, passengers may be dropped off at Gate 4 (view map here) which is in front of our Belgrave Station building in Old Monbulk Road. The area from the station to the platform is on one level.

There is also a paved walkway from the Belgrave Metro Train Station. Please note that this path is narrow in places.

Belgrave Station's drop off zone at Gate 4 is on one level with a bitumen surface. A steel gate is open, and a Puffing Billy building in heritage colours can be seen to one side.
Reduced mobility drop off zone at Belgrave Station's Gate 4.
A woman in a wheelchair in front of a yellow and brown painted wooden building. An old-style clock can be seen in the background, showing the departure of the next train. The woman is holding her Puffing Billy tickets and smiling at the camera.
Wheelchair user next to Puffing Billy's iconic clock, showing the departure time of the next steam train.

Lakeside Station & Lakeside Visitor Centre

ACCESSIBLE CAR PARKING SPACES | The Lakeside Visitor Centre has accessible car parking spots in two different locations, both located within the Emerald Lake Park Precinct, Emerald Lake Road Emerald (view map here):

  • Lakeside Visitor Centre Main Car Park: Three accessible car spaces. From there, access to the station platform is via a ramp. Please note that this ramp has a moderate gradient (see photos below).
Road sign showing the directions to two accessible car parking areas as well as a public car park.
Signage shows the way to the two accessible car parking areas at the Lakeside Visitor Centre.
Three accessible car parking spots, with a zebra crossing opposite.
Accessible Car Parking Spots near the main entrance to the Lakeside Visitor Centre.
A paved pathway curves to the right down to main entrance of the Lakeside Visitor Centre. The modern centre can be seen on the right, with a black roof, while the heritage Lakeside station is on the left with warm yellow walls and red roofs. There are handrails along the path, which is on an incline.
Paved pathway from the accessible car parks to the main entrance to the Lakeside Visitor Centre and Lakeside station.
  • Lakeside Visitor Centre Loading Dock: Two accessible car spaces. From there, you can access the Centre via a short wig wag pathway and step-free access to the alfresco deck entrance (see photos).
Two accessible car parking spots next to a building with black cladding.
Accessible car parking spots at the Lakeside Visitor Centre Loading Dock.
Paved walkway with white picket fence to a train platform.
Pathway from the accessible car parking spots at the loading dock to the alfresco entrance.
Ramp up to an alfresco deck. A train platform is located adjacent to the ramp.
A ramp provides step free access to the Lakeside Visitor Centre Alfresco Entrance.

LAKESIDE VISITOR CENTRE ACCESSIBILITY | The Lakeside Visitor Centre has step-free access throughout and features one of the Dandenong Ranges' few Changing Places Adult Change Facilities.

A concrete corridor next to a cafe
Lakeside Visitor Centre Corridor Next To Cafe

EMERALD LAKE PARK PRECINCT ACCESSIBILITY | Emerald Lake Park features many pathways to explore the precinct. The pathways around the lake have some paved and some gravel sections. Please note that due to the topography of the area, the pathways are steep and/or narrow in places.

Boarding and travelling onboard the train

Our station platforms are not at the same height as our carriage doors. Please note that between the platform and the carriage there is a gap that will require passengers to step up/step down when boarding or disembarking the train.

- Puffing Billy Railway
A man is disembarking the open side carriage. He is stepping down onto the platform and is holding on to the carriage doorway for balance.
When boarding and disembarking, there is a gap between the carriage and the platform outside.

ACCESSIBLE CARRIAGES WITH RAMPS FOR WHEELCHAIR USERS

Ramps are available for wheelchair users to board our accessible carriages. Our friendly volunteers on the day of travel will operate the wheelchair ramp. Please note that the width of the wheelchair ramp is 75cm.

Accessible carriage with double doors. The doors are open and the carriage is located at a Puffing Billy platform.
Accessible carriage with double doors at Puffing Billy's platform.
A ramp is attached to one of Puffing Billy's accessible carriages with open doors. A Puffing Billy volunteer can be seen operating the ramp to put it in place.
Wheelchair users and people with reduced mobility can board the accessible carriages via a ramp. The ramp is operated by Puffing Billy's volunteers.
Accessible carriage with ramp attached so wheelchair users can board the carriage.
Accessible carriage with ramp attached. The width of the ramp is 75 cm.
Young woman in a motorised wheelchair sits in one of Puffing Billy's accessible open side carriages. The train is travelling over a trestle bridge and green ferns can be seen outside. The young woman has warm clothes on and is wearing a face mask, and it looking out at the scenery.
Wheelchair user travelling onboard one of Puffing Billy Railway's accessible carriages as the train travels over the iconic Monbulk Creek Trestle Bridge.

Carriage Dimensions

Our heritage open side carriages are narrow and have limited space. As a result, you may find the space restrictive, depending on your circumstances. Below, you will find a set of measurements and images that provide further information about our carriage dimensions. Kindly note that due to differences in height between platforms and carriages, some measurements may vary and the below is to be seen as a guide only.  

External dimensions

Photo showing external carriage dimensions. Read below for a list of bullet points outlining the dimensions.

List of external dimensions

  • Height of carriage door: 1,750 mm
  • Width of carriage door: 600 mm
  • Height from platform to step into the carriage (approximate only): 150 mm
  • Space from platform to step up into carriage (approximate only): 250 mm
  • Height from step to the floor in the carriage: 300 mm

Internal dimensions

Photo showing internal carriage dimensions. Read below for a list of bullet points outlining the dimensions.

List of internal dimensions

  • Height of carriage door: 1,750 mm
  • Width of carriage door: 600 mm
  • Depth of bench seat: 400 mm
  • Height underneath bench seat: 500 mm
  • Width from bench seat to wall: 400-450 mm

Families with Children

SMALL STROLLERS RECOMMENDED

Due to the narrow carriage doors, we highly recommend that you bring a small, folding-type stroller or pram for your trip onboard Puffing Billy Railway. For you to have the pram with you in your carriage, it must fit underneath the seats.  Prams that don't fit underneath the seats of the carriages will be stored in a different carriage and will be available for you when the train stops at your destination.

Decorative

BABY CHANGE FACILITIES

Baby change facilities are available at Belgrave, Menzies Creek, Lakeside and Gembrook station platforms, along with a second baby change room inside the Lakeside Visitor Centre, which also has a feeding chair if you are looking for a quiet place to feed your little one.

Baby change room inside the Lakeside Visitor Centre, with two baby change spots, sink and microwave for bottle warming.

BOTTLE WARMING

A microwave is available in the baby change room at Belgrave station and in the Lakeside Visitor Centre. Alternatively, please approach the staff at our refreshment rooms or the Railway Café, and they will be able to assist.

 

HIGHCHAIRS

Highchairs are available in Lakeside Visitor Centre's family friendly Railway Café, along with a kids menu for the little ones to enjoy. Find out more about dining at the Lakeside Visitor Centre here.

Family Departing Belgrave Station On Board

To help the little ones prepare for their day out at Puffing Billy Railway, a social story is available below.

Social Story

Use this social story to plan a visit to Puffing Billy Railway with children. Read it online or download the PDF document to print.

We have developed social stories for journeys departing from Belgrave station as well as journeys departing from Lakeside station, as the arrival between these two stations differ. Below, you will find both these social stories.

 

Journeys starting at Belgrave

Journeys starting at Lakeside

A group of visitors watches the sound and light show in the Lakeside Visitor Centre's Lakeside Hall. A video is playing on a big screen and a range of interpretive displays are visible, including a historic steam locomotive.

Sensory

A MULTI-SENSORY EXPERIENCE

At Puffing Billy Railway, some areas are busy with a mix of multimedia, loud noises, low light, indoor exhibits, loud trains and/or strong smells. However, there are also quiet, light areas that are further from the train and with fewer people.

Cafe inside the Puffing Billy Lakeside Visitor Centre. The cafe is busy, with many people sitting down to eat at the same time.
The Lakeside Visitor Centre's Railway Cafe.
View of Emerald Lake (Lake Treganowan)
View of Emerald Lake (Lake Treganowan)

If you or anyone in your travel party experience sensitivity to sound, we recommend that you bring headphones or ear plugs along for your visit to Puffing Billy Railway.

Listen to Puffing Billy's Whistle

Ever wondered what Puffing Billy's train whistle and engine sound like? Have a listen here! 

SOMETHING TO CONSIDER

You will be travelling on board a century old steam train that uses coal to fuel the fire and get the locomotive moving! This coal turns into soot and smut and occasionally when sitting in our open carriages can travel through the air and land on your lap or sometimes in your eyes. We want you to enjoy a scenic ride through the magnificent Dandenong Ranges, so please consider this part of the experience before embarking on your journey. To best avoid the soot and marvel at Puffing Billy’s steam, passengers can bring along a pair of sunglasses or, if preferred, goggles, or bring along a hat.

SENSORY MAP

We have a Sensory Map available for the Lakeside station and Lakeside Visitor Centre precinct.

Map of the Lakeside Visitor Centre and surrounding area, highlighting low sensory and high sensory areas as well as parking, access and facilities.. Map of the Emerald Lake Park Precinct, showing low sensory and high sensory areas, facilities, parking and access.

Download Sensory Map (PDF 5.3 mb)

Assistance Dogs

Guide Dogs and Assistance Animals are permitted to visit and travel onboard Puffing Billy Railway in accordance with Section 9 of the Disability Discrimination Act 1992. Assistance dogs must be always restrained by a harness or leash.

BOOKING TICKETS | When booking online, please advise us in the "Notes" section of the booking that you will have an assistance dog accompanying you on the day. If you have any questions, please contact our friendly Customer Service Centre team on [email protected] or (03) 9757 0700 during their opening hours: 9.00 am - 4.00 pm Monday - Friday and 8.30 am - 12.30 pm Saturday - Sunday.

Audio Guide

A Puffing Billy Railway audio guide is available.

The player includes transcripts and is compatible with screen readers.

Tactile Ground Surface Indicators

Both Belgrave and Lakeside station platforms have tactile ground surface indicators installed.

Tactile Ground Surface Indicators At Puffing Billy's Belgrave Station Platform
Tactile Ground Surface Indicators At Puffing Billy's Belgrave Station Platform
Tactile Ground Surface Indicators At Puffing Billy's Lakeside Station Platform With Open Side Carriages Visible.
Tactile Ground Surface Indicators At Puffing Billy's Lakeside Station Platform With Open Side Carriages Visible.
Tactile ground surface indicators at the Lakeside station pedestrian crossing.
Tactile ground surface indicators at the Lakeside station pedestrian crossing.

Companion Card Holders

DAILY EXCURSION TRAIN

Companions travel Free Of Charge onboard Puffing Billy Railway's daily, open side Excursion Trains and their client (who holds an Australian Government issued concession/health care card) pays a concession fare.

Events

Companions receive a 50% discount off the adult fare. Please note that there are no Concession fares available for events, so their client pays an Adult fare. 

 

BOOKING TICKETS

To book tickets with a Companion Card, please contact our friendly Customer Service Centre team on [email protected] or (03) 9757 0700 during their opening hours: 9.00 am - 4.00 pm Monday - Friday and 8.30 am - 12.30 pm Saturday - Sunday. Companion card must be presented at the Booking Office on the day of travel.

Other journeys

Belgrave to Lakeside return

OPERATES DAILY
1 hour each way | Allow 4 hours

Explore the Lakeside Visitor Centre, which combines its natural surroundings with the authentic sights, smells, and sounds of Puffing Billy Railway. Dine in at the modern café, or pre-order a Grazing Box to bring outside to the adjacent Emerald Lake Park Precinct.  

Lakeside to Gembrook return

OPERATES FRIDAY - SUNDAY
45 mins each way
Allow 3 hours

Explore the Lakeside Visitor Centre and Emerald Lake Park before boarding the train to Gembrook township, home to a selection of eateries and a lovely playground. 

Belgrave to Menzies Creek return

OPERATES FRIDAY - SUNDAY
25 mins each way
Allow 2 hours

Experience the time-honoured tradition of sitting on the carriage sill< – a true thrill for young and old! Explore Puffing Billy's rich history at the Menzies Creek Museum.