Your journey starts at Belgrave station, the headquarters of the Railway. The station is only a short walk from Belgrave Township which has an abundance of shopping and dining options.
Setting out from Belgrave, Puffing Billy passes the southern reaches of the beautiful Sherbrooke Forest, a superb example of rainforest noted for its native 'Mountain Ash' trees, a form of eucalypt and the tallest flowering plant in the world.
Within minutes you will travel over Puffing Billy's most famous landmark - the iconic Trestle Bridge. Make sure you have your camera ready!
Your journey continues over the hill, down the valley and into the forest, with eucalyptus leaves (almost) close enough to touch!
Experience the time-honoured tradition of sitting on the carriage sill – a true thrill for young and old!Â
After a leisurely 1 hour journey you will arrive at Lakeside station, situated within the picturesque Emerald Lake Park. The park is home to the beautiful Lake Treganowan, Lake Nobelius, gardens, natural bushland, as well as both native and exotic plants, with many fern gullies and open eucalypt forests.
From Lakeside, the journey continues towards Gembrook through Wright Forest, before the landscape opens up to rolling hills and farmland.
Afterwards, your journey back to Belgrave finishes off a day full of shared memories.
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OPERATES FRIDAY - SUNDAY
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TIME
1 hour 50 mins each way
ALLOW 5.5 HOURS -
DIRECTIONS AND PARKING
EXPLORE GEMBROOK TOWNSHIP
Gembrook is a quaint town with ample opportunities for play, walks and exploring. View our map of Gembrook to find out where to eat, retail opportunities and local parks to relax in during your visit.
EATERIES
1. THE INDEPENDENT
Address: 79 Main Street, Gembrook
Visit website
2. THE STATION HOUSE PIZZERIA
Address: 66 Main Street, Gembrook
Visit website
3. ALL ABOARD TAKE AWAY
Address: 66B Main Street, Gembrook
Phone: 03 5968 1889
4. CAFE BEANS N SPICE
Address: 68 Main Street, Gembrook
Phone: 0450 970 312
5. THE LOCAL GEMBROOK (Pub)
Address: 81 Main Street, Gembrook
Phone: 0439 635 197
6. GEMBROOK BAKERY
Address: 2/83 Main Street, Gembrook
Phone: 03 5919 2333
7. SPENCERS STORE
Address: 97 Main Street, Gembrook
Visit website
8. WINGEN IT (Charcoal Chicken)
Address: 3/83 Main Street, Gembrook
Phone: 03 5968 3852
RETAIL
9. PANDORA’S BOX ANTIQUES & COLLECTABLES
Address: 77 Main Street, Gembrook
Visit website
10. THE MOTORIST MUSEUM
Address: 77 Main Street, Gembrook
Visit website
11. GEMBROOK IGA
Address: 85 Main Street, Gembrook
Phone: 03 5968 1878
12. K A ELEMENTS (Gems & Jewellery)
Address: 70 Main Street, Gembrook
Phone: 0477 117 398
13. AUSTRALIA POST
Address: 72 Main Street, Gembrook
Phone: 03 5968 1209
14. EARTHWISE CULTURE (Indigenous Art)
Address: 87 Main Street, Gembrook (by appointment only)
Phone: 0491 346 090
15. GEMBROOK COMMUNITY OP SHOP
Address: 89 Main Street, Gembrook
Phone: 03 5968 1689
16. GEMBROOK CRAFT GROUP
Address: 3 Redwood Road, Gembrook
PARKS & PLAYGROUNDS
17. J.A.C. RUSSELL PARK
Address: 4 Station Street
18. GEMBROOK LEISURE PARK
(skate park and playground)
Address: Corner Beenak East Road and Gembrook Road
19. REDWOOD ROAD RESERVE PLAYGROUND
Address: Redwood Road, Gembrook.
20. GEMBROOK COUNTRY MARKET
(4th Sunday of the month)
Address: 4 Gembrook Road, Gembrook
Phone: 0437 664 121
21. GEMBROOK PARK
Address: Redwood Road, Gembrook.
Accessibility
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Wheelchair Accessible Carriages Available
We cater for wheelchair users! Read on to find more specific information related to booking process, access, parking and boarding.
Booking tickets for an accessible carriage
We require advice of any accessibility requirements prior to travelling so we can appropriately accommodate your needs and booking. There are accessible carriages where a ramp can be used to assist passengers with access requirements (including wheelchair users). To pre-book these carriages, please contact our customer service centre via email [email protected] or phone 03 9757 0700.
If you have any questions, please contact us so we can provide more details specific to your circumstances.
Car Parking and Arrival
PATHWAYS | There are paved pathways to Belgrave and Lakeside stations and the Lakeside Visitor Centre from the car parks as well as the Metro Train Station in Belgrave. Please note that due to the topography of the area, the pathways are steep and/or narrow in places. Please find more detailed information and photos specific to each station below.Â
BELGRAVE STATIONÂ
ACCESSIBLE CAR PARKING SPACES | There are two designated accessible car spaces at Gate 3 at Belgrave Station in Old Monbulk Road, Belgrave (view map here). From there, access to the station platform is via a ramp (the bottom of the "zig-zag path"). Wheelchair users should please note that this ramp is steep (refer photo). If you require further assistance getting from here to the platform, please contact us on 9757 0700 or 9757 0721.
DROP OFF AREA | To assist passengers with reduced mobility and to avoid our steep pathway entrance to Belgrave Station, passengers may be dropped off at Gate 4 (view map here) which is in front of our Belgrave Station building in Old Monbulk Road. The area from the station to the platform is on one level.
There is also a paved walkway from the Belgrave Metro Train Station. Please note that this path is narrow in places.
Lakeside Station & Lakeside Visitor Centre
ACCESSIBLE CAR PARKING SPACES |Â The Lakeside Visitor Centre has accessible car parking spots in two different locations, both located within the Emerald Lake Park Precinct, Emerald Lake Road Emerald (view map here):
- Lakeside Visitor Centre Main Car Park:Â Three accessible car spaces. From there, access to the station platform is via a ramp. Please note that this ramp has a moderate gradient (see photos below).
- Lakeside Visitor Centre Loading Dock:Â Two accessible car spaces. From there, you can access the Centre via a short wig wag pathway and step-free access to the alfresco deck entrance (see photos).
LAKESIDE VISITOR CENTRE ACCESSIBILITY | The Lakeside Visitor Centre has step-free access throughout and features one of the Dandenong Ranges' few Changing Places Adult Change Facilities.
EMERALD LAKE PARK PRECINCT ACCESSIBILITY | Emerald Lake Park features many pathways to explore the precinct. The pathways around the lake have some paved and some gravel sections. Please note that due to the topography of the area, the pathways are steep and/or narrow in places.
Boarding and travelling onboard the train
Our station platforms are not at the same height as our carriage doors. Please note that between the platform and the carriage there is a gap that will require passengers to step up/step down when boarding or disembarking the train.
ACCESSIBLE CARRIAGES WITH RAMPS FOR WHEELCHAIR USERS
Ramps are available for wheelchair users to board our accessible carriages. Our friendly volunteers on the day of travel will operate the wheelchair ramp. Please note that the width of the wheelchair ramp is 75cm.
Our heritage open side carriages are narrow and have limited space. As a result, you may find the space restrictive, depending on your circumstances. Below, you will find a set of measurements and images that provide further information about our carriage dimensions. Kindly note that due to differences in height between platforms and carriages, some measurements may vary and the below is to be seen as a guide only. Â
External dimensions
List of external dimensions
- Height of carriage door: 1,750 mm
- Width of carriage door: 600 mm
- Height from platform to step into the carriage (approximate only): 150 mm
- Space from platform to step up into carriage (approximate only): 250 mm
- Height from step to the floor in the carriage: 300 mm
Internal dimensions
List of internal dimensions
- Height of carriage door: 1,750 mm
- Width of carriage door: 600 mm
- Depth of bench seat: 400 mm
- Height underneath bench seat: 500 mm
- Width from bench seat to wall: 400-450 mm
SMALL STROLLERS RECOMMENDED
Due to the narrow carriage doors, we highly recommend that you bring a small, folding-type stroller or pram for your trip onboard Puffing Billy Railway. For you to have the pram with you in your carriage, it must fit underneath the seats. Prams that don't fit underneath the seats of the carriages will be stored in a different carriage and will be available for you when the train stops at your destination.
BABY CHANGE FACILITIES
Baby change facilities are available at Belgrave, Menzies Creek, Lakeside and Gembrook station platforms, along with a second baby change room inside the Lakeside Visitor Centre, which also has a feeding chair if you are looking for a quiet place to feed your little one.
BOTTLE WARMING
A microwave is available in the baby change room at Belgrave station and in the Lakeside Visitor Centre. Alternatively, please approach the staff at our refreshment rooms or the Railway Café, and they will be able to assist.
HIGHCHAIRS
Highchairs are available in Lakeside Visitor Centre's family friendly Railway Café, along with a kids menu for the little ones to enjoy. Find out more about dining at the Lakeside Visitor Centre here.
To help the little ones prepare for their day out at Puffing Billy Railway, a social story is available below.
Use this social story to plan a visit to Puffing Billy Railway with children. Read it online or download the PDF document to print.
We have developed social stories for journeys departing from Belgrave station as well as journeys departing from Lakeside station, as the arrival between these two stations differ. Below, you will find both these social stories.
Â
Journeys starting at Belgrave
- View the Puffing Billy Social Story for journeys departing BELGRAVE here (HTML version)
- Download the Puffing Billy Social Story for journeys departing BELGRAVE (PDF 2.1 mb)
Journeys starting at Lakeside
A MULTI-SENSORY EXPERIENCE
At Puffing Billy Railway, some areas are busy with a mix of multimedia, loud noises, low light, indoor exhibits, loud trains and/or strong smells. However, there are also quiet, light areas that are further from the train and with fewer people.
Listen to Puffing Billy's Whistle
Ever wondered what Puffing Billy's train whistle and engine sound like? Have a listen here!Â
SOMETHING TO CONSIDER
You will be travelling on board a century old steam train that uses coal to fuel the fire and get the locomotive moving! This coal turns into soot and smut and occasionally when sitting in our open carriages can travel through the air and land on your lap or sometimes in your eyes. We want you to enjoy a scenic ride through the magnificent Dandenong Ranges, so please consider this part of the experience before embarking on your journey. To best avoid the soot and marvel at Puffing Billy’s steam, passengers can bring along a pair of sunglasses or, if preferred, goggles, or bring along a hat.
SENSORY MAP
We have a Sensory Map available for the Lakeside station and Lakeside Visitor Centre precinct.
Guide Dogs and Assistance Animals are permitted to visit and travel onboard Puffing Billy Railway in accordance with Section 9 of the Disability Discrimination Act 1992. Assistance dogs must be always restrained by a harness or leash.
BOOKING TICKETS | When booking online, please advise us in the "Notes" section of the booking that you will have an assistance dog accompanying you on the day. If you have any questions, please contact our friendly Customer Service Centre team on [email protected] or (03) 9757 0700 during their opening hours: 9.00 am - 4.00 pm Monday - Friday and 8.30 am - 12.30 pm Saturday - Sunday.
A Puffing Billy Railway audio guide is available.
The player includes transcripts and is compatible with screen readers.
Both Belgrave and Lakeside station platforms have tactile ground surface indicators installed.
DAILY EXCURSION TRAIN
Companions travel Free Of Charge onboard Puffing Billy Railway's daily, open side Excursion Trains and their client (who holds an Australian Government issued concession/health care card) pays a concession fare.
Events
Companions receive a 50% discount off the adult fare. Please note that there are no Concession fares available for events, so their client pays an Adult fare.Â
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BOOKING TICKETS
To book tickets with a Companion Card, please contact our friendly Customer Service Centre team on [email protected] or (03) 9757 0700 during their opening hours: 9.00 am - 4.00 pm Monday - Friday and 8.30 am - 12.30 pm Saturday - Sunday. Companion card must be presented at the Booking Office on the day of travel.
Other journeys
Belgrave to Lakeside return
OPERATES DAILY
1 hour each way | Allow 4 hours
Explore the Lakeside Visitor Centre, which combines its natural surroundings with the authentic sights, smells, and sounds of Puffing Billy Railway. Dine in at the modern café, or pre-order a Grazing Box to bring outside to the adjacent Emerald Lake Park Precinct. Â
Lakeside to Gembrook return
OPERATES FRIDAY - SUNDAY
45 mins each way
Allow 3 hours
Explore the Lakeside Visitor Centre and Emerald Lake Park before boarding the train to Gembrook township, home to a selection of eateries and a lovely playground.Â
Belgrave to Menzies Creek return
OPERATES FRIDAY - SUNDAY
25 mins each way
Allow 2 hours
Experience the time-honoured tradition of sitting on the carriage sill< – a true thrill for young and old! Explore Puffing Billy's rich history at the Menzies Creek Museum.


